Refund policy
Last updated: June 12, 2026
At Alderis, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at:
Email: ashlmad76@outlook.com
Please note that approved returns must be sent to the following address:
Return Address:
905 S Peninsula Dr,
Daytona Beach, FL 32118,
United States
Items returned without first requesting a return will not be accepted.
Customers are responsible for the return shipping costs unless the item received is damaged during transit, defective, incorrect, or has another issue caused by our fulfillment process. In these cases, Alderis will be responsible for the applicable return shipping costs.
You can always contact us for any return-related questions at:
Damages and Issues
Please inspect your order immediately after receiving it. If the item is defective, damaged, incorrect, or you receive the wrong product, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
To help us process your request efficiently, please provide your order number and, when applicable, photos or other details showing the issue with the product.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as personalized or special-order items)
- Personal care products where applicable
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions about whether your item is eligible for return.
We also cannot accept returns for sale items or gift cards.
Exchanges
If you would like to exchange an item, the fastest way to receive the desired product is to return the original item following our return process. Once the return has been approved and processed, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the product without providing a reason, subject to applicable laws and exceptions.
The item must be returned in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. Proof of purchase may also be required.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Email: ashlmad76@outlook.com
Contact Information
If you have any questions regarding this Return and Refund Policy, please contact us:
Legal Representative: Jennifer Kennedy
Email: ashlmad76@outlook.com
Phone: +1 407-962-6499
Business Address: 905 S Peninsula Dr, Daytona Beach, FL 32118, United States
Alderis reserves the right to update or modify this Return and Refund Policy at any time to reflect changes in our practices, services, or applicable requirements.